Refund Policy
Please review our refund terms carefully before purchasing our services.
Last Updated: March 17, 2026
Important: By purchasing or using any Stonewood Global service, you acknowledge that you have read, understood, and agree to this Refund Policy. All payments are subject to the terms outlined below.
Company Information
Company Name: Stonewood Global
Email: info@stonewoodglobal.com
Address: 5808 S Tamiami Trl, Sarasota, FL, USA
General Refund Policy
All payments made to Stonewood Global are subject to this Refund Policy. Refunds are limited, conditional, and granted solely at the discretion of the company. Certain services are explicitly non-refundable once delivered or initiated.
Note: Most of our services involve immediate work, expert consultation, or resource allocation upon order. Therefore, many services are non-refundable after commencement.
Non-Refundable Services
The following services are strictly non-refundable once delivered, initiated, or accessed:
- Cybersecurity services: Penetration testing, vulnerability assessments, security audits, red team operations, and any delivered reports.
- Consulting and professional services: Expert consultations, strategy sessions, and advisory hours.
- Setup and configuration fees: One-time fees for initial account setup, environment configuration, or migration.
- Custom development or integration work: Tailored solutions, custom code, API integrations, and professional services engagements.
Eligible Refund Cases
Refunds may be considered only under the following circumstances:
- Service not delivered: The paid service was never provided or made accessible.
- Duplicate payment: An accidental duplicate or erroneous payment was processed.
- Technical failure: A verifiable issue on our side prevented service delivery, and the issue cannot be resolved.
Subscription & Cloud Services
- Monthly or annual cloud subscriptions, SaaS fees, and support plans are non-refundable after activation.
- You may cancel your subscription at any time; cancellation will take effect at the end of the current billing cycle.
- No partial refunds or credits are provided for unused time within a billing period.
Refund Request Process
To request a refund, please contact us via email with the following information:
Send to: info@stonewoodglobal.com
Include in your request:
- Full name and company name (if applicable)
- Email address used for the purchase
- Invoice number or payment transaction ID
- Clear reason for the refund request
- Any supporting documentation (optional)
Processing Time
- Refund requests are reviewed within 5–10 business days of receipt.
- If approved, refunds are processed within 7–14 business days.
Payment Method for Refunds
Refunds will be issued to the original payment method used for the transaction. Stonewood Global is not responsible for delays caused by banks, payment gateways, or card issuers in crediting the refund.
Chargebacks
Please contact us before initiating a chargeback. We are committed to resolving any issues directly. Unjustified or fraudulent chargebacks may result in immediate account suspension, termination of services, and referral to collection agencies.
Policy Updates
Stonewood Global reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this page periodically for any updates.
Questions? Contact Us
If you have any questions about this Refund Policy, please reach out:
5808 S Tamiami Trl, Sarasota, FL, USA
This document is a template for informational purposes only and does not constitute legal advice. Stonewood Global recommends consulting with a qualified legal professional to ensure compliance with applicable laws and regulations.
Need Clarification?
Our support team is happy to answer any questions about our refund policy.
Contact Support